Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Documents you upload for signing
• Signature data and signing activity
• Payment information (processed by our payment provider)
• Communications with us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect and prevent fraud and abuse

3. Information Sharing

We do not sell your personal information. We may share information with third parties only in the following circumstances: with your consent, to comply with legal obligations, to protect our rights, or with service providers who assist in our operations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including 256-bit SSL encryption for data in transit and AES-256 encryption for data at rest.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Signed documents and audit trails are retained for 7 years to comply with legal requirements.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

7. Cookies and Tracking

We use essential cookies to operate the Service. You can control cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@penmark.io.